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Refund & Shutdown Policy

ChainLens Research is built with transparent, customer-first principles. We believe you should always retain full control of your data and credits.

1. 90-Day Advance Shutdown Notice

In the unlikely event that ChainLens Research needs to discontinue or sunset services, we provide a guaranteed 90-calendar-day advance notice via public announcement and registered account emails. During this 90-day window, you will have uninterrupted access to download your data and process credit refunds.

2. Pro-Rata Credit Refund Guarantee

Pay-As-You-Go credits never expire during active operation. If service is discontinued or in case of eligible policy resolutions, remaining credits will be refunded on a pro-rata basis according to the formula:

refund_credits = floor(remaining_credits × percentage)
  • 100% of remaining positive balance is eligible for pro-rata credit refund.
  • Credits are refunded in their native balance currency (USD / VND).
  • Refund transactions are immutably recorded in the credit ledger.

3. Full Data Ownership & Export

Your data is strictly yours. You can export all your chat histories, messages, usage telemetry, and billing records at any time:

Self-Service Dashboard

Visit Dashboard Settings to download complete JSON bundles or individual CSV tables.

API Export Endpoint

GET /api/v1/export?format=json|csv&table=...

4. Support & Dispute Inquiries

For billing inquiries or manual refund assistance, please contact us directly at support@chainlens.net or chat with our team through the in-app support channel.